1. Our Approach to Your Privacy

We follow a strict data minimization principle — we only ask for the information required to respond to your service request and dispatch a qualified technician to your location.

2. Information We Collect

When You Contact Us for a Service (Call, WhatsApp, or Contact Form):

We only ask for the minimum needed to assist you:

• Your name
• A phone number to reach you
• The general service area or address (only once a booking is confirmed)
• A short description of the appliance issue

We do not require your email address, date of birth, or any other personal detail to book a repair. If a form field is not marked as required, you may leave it blank.

Automatically Collected Information (Site Visits Only):

Like most websites, our Site may passively collect basic technical data such as browser type and general location (city-level) through standard analytics, purely to understand how visitors use the Site. This data is aggregated and is not used to personally identify you.

We do not track you across other websites, and we do not build advertising profiles based on your browsing activity.

3. How We Use Your Information

The limited information we collect is used only to:

• Contact you about your service request
• Schedule and carry out the repair, maintenance, or installation you requested
• Provide basic customer support if you have a question about a past service

4. Cookies

Our Site may use basic cookies for essential functionality and general traffic analysis. These cookies do not collect personally identifying details.

You can disable cookies at any time through your browser settings without affecting your ability to contact us or request a service.

5. Third-Party Tools We Use

To keep the Site running and to make it easy for you to reach us, we may rely on a small number of standard third-party tools, such as:

• Google Analytics: Basic, aggregated traffic data only
• Google Maps: To show our service area coverage
• WhatsApp: Only if you choose to message us through it

We do not share your personal details with these providers beyond what is necessary for the tool to function, and we do not use them to collect more information than described above.

6. When We Share Information

We keep data sharing to the absolute minimum. We only share your details:

• With the technician assigned to your service request, so they can contact you and complete the job
• If legally required to do so by a government or law enforcement authority

We do not share your information with advertisers, data brokers, or unrelated third parties.

7. How Long We Keep Your Information

We retain your contact details only for as long as needed to complete your service request and handle any follow-up (such as a warranty question). We do not keep unnecessary historical records beyond what is reasonably needed for basic business purposes.

8. Data Security

We take reasonable precautions to protect the limited information we hold. Since we collect very little personal data to begin with, your exposure is naturally limited. No method of online transmission is 100% secure, but we do not store sensitive data such as payment details on this Site.

9. Your Rights

You may at any time:

• Ask what information we hold about you
• Ask us to correct or delete your information
• Opt out of any marketing communication

To do so, simply contact us directly — no formal process or account login is required.

10. Children's Privacy

Our services are intended for adults arranging appliance repair for their homes. We do not knowingly collect information from individuals under 18.

11. Changes to This Policy

If we update this policy, the revised version will be posted here with an updated date. We will not expand the scope of data we collect without reflecting that change clearly on this page.